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A high quality customer support function is often viewed by potential clients as an essential requirement when licencing market analysis software and complex peril models nowadays in the highly competitive insurance industry. Customer support is something that we are passionate about at Business Insight and so we have a dedicated UK based customer support team manned by highly experienced industry specialists. We provide telephone support during normal office hours as well as sending out software engineers on site if required. Our support people are experts in the premium analysis and perils modelling markets, have extensive knowledge of the insurance industry and so are able to solve issues efficiently and effectively. With Business Insight you receive timely and relevant customer support and advice ensuring you can extract the most from your investment in our products.

Business Insight has a full broker quote system installed in the Banbury office with a live link to the Open GI head office. This allows us to test random samples of risks on a monthly basis comparing the Premiums manually input through the Open GI quotation software and the same risks input to Premium Insight. We are then able to investigate where there are any significant differences between the premiums output from the two systems. Within the team we have experience of supplying insurance price analysis software from when it started back in the mid 1990s so we have plenty of knowledge and expertise in spotting any potential problems with the data and how these should be addressed to get to the root of the issue.

Business Insight work openly with clients at the tender stage to set-up robust statistical tests of client historical claims experience to understand how predictive the Perils Insight models will be for their particular book of business. This gives the client confidence that the models work for them prior to purchase and that they are relevant and add value for their business. This also helps build confidence internally when working with the data and in building a business case to justify the investment. Business Insight has a number of blue chip reference sites where tests have been carried out on very large datasets and where it has been proven that our models work and add value over and above existing datasets used in the underwriting and rating process.

For any support queries please contact us.